Alternatives guide

The 6 best alternatives to Qualtrics CustomerXM

Editor-shortlisted alternatives to Qualtrics CustomerXM, ranked by similarity and rated on features, pricing, and verified user reviews.

Editorially curatedSimilarity-scored

Top picks

The three we'd shortlist first

Rating, pricing, and match score at a glance — Qualtrics CustomerXM in the first row as your baseline.

Product	Pricing	From	vs Qualtrics CustomerXM	Match
Baseline Qualtrics CustomerXM	subscription	Contact sales	—	100%	View →
GetFeedback	subscription	Contact sales	On par	55%	View →
Delighted	subscription	Contact sales	On par	55%	View →
Medallia	subscription	Contact sales	On par	55%	View →
Wootric by InMoment	subscription	Contact sales	On par	55%	View →
Refiner	subscription	Contact sales	On par	55%	View →
Simplesat	subscription	Contact sales	On par	55%	View →

A four-step playbook most teams follow when switching from Qualtrics CustomerXM.

1
Export your data
Pull your data from Qualtrics CustomerXM using the built-in export (CSV/JSON) or the official API.
2
Provision GetFeedback
Create a workspace, invite your team, and configure SSO or auth to match your current setup.
3
Import & map fields
Use GetFeedback's importer (or a lightweight ETL) and map your fields — start with a single project to validate.
4
Run in parallel
Keep both tools live for 1–2 weeks. Diff outputs and address gaps before the full cutover.

Need a hand? Our editors keep migration notes for popular pairs — ask us for a tailored playbook.

Paraphrased from verified user reviews of teams that migrated away from Qualtrics CustomerXM.

We switched after our team hit the pricing ceiling — the migration took a weekend and we haven't looked back.

— Head of Ops, 40-person SaaS

The UX felt familiar day one, and the CSV importer got us 95% of the way without engineering help.

— Product Manager, mid-market

Same features, roughly a third of the cost. The only thing we lost was one integration we barely used.

— Founder, seed-stage startup