Best of 1970 · Editorial ranking

Best Feedback software in 1970

Feedback software in Customer Service.

ED
By A2Key EditorialUpdated July 14, 2026
23 products rankedVerified merchant pricesIndependently tested
Editor's #1 Pick
Hotjar logo
Hotjar
Teams that want a widely-adopted, low-risk choice

A comprehensive behavior analytics suite for understanding user interaction through heatmaps and feedback.

4.5 · 500 reviewssubscription
Pros
  • Consistently top-rated by verified users
  • Large review base (500+)
  • A comprehensive behavior analytics suite for understanding user interaction through hea…
Cons
  • No verified merchant offer live right now

The rest of the top 23

  1. 2
    Zendesk logo
    Zendesk
    Teams that want a widely-adopted, low-risk choice
    Score86/100

    A comprehensive omnichannel support platform for managing customer service and engagement workflows.

    Pros
    • Strong verified user ratings
    • Large review base (6,700+)
    • A comprehensive omnichannel support platform for managing customer service and engageme…
    Cons
    • No verified merchant offer live right now
    From:
    4.3 · 6,700
    View details
  2. 3
    annotated_deep_learning_paper_implementations logo
    annotated_deep_learning_paper_implementations
    Individuals and small teams starting free
    Score9/100

    🧑‍🏫 60+ Implementations/tutorials of deep learning papers with side-by-side notes 📝; including transformers (original, xl, switch, feedback, vit, ...), optimizers (adam, adabelief, sophia, ...), gans(cyclegan, stylegan2, ...), 🎮 reinforcement learning (ppo, dqn), capsnet, distillation, ... 🧠

    Pros
    • Free tier for evaluation
    • 🧑‍🏫 60+ Implementations/tutorials of deep learning papers with side-by-side notes 📝;…
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  3. 5
    Haptic Touch Bar logo
    Haptic Touch Bar
    Individuals and small teams starting free
    Score9/100

    Add haptic feedback to Touch Bar buttons

    Pros
    • Free tier for evaluation
    • Add haptic feedback to Touch Bar buttons
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  4. 6
    GetFeedback logo
    GetFeedback
    Teams looking for a strong price-to-feature ratio
    Score9/100

    CX surveys for Salesforce

    Pros
    • CX surveys for Salesforce
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  5. 7
    Strong Testimonials logo
    Strong Testimonials
    Individuals and small teams starting free
    Score9/100

    An easy-to-use testimonial plugin to collect and show customer feedback in WordPress

    Pros
    • Free tier for evaluation
    • An easy-to-use testimonial plugin to collect and show customer feedback in WordPress
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  6. 8
    HapticKey logo
    HapticKey
    Individuals and small teams starting free
    Score9/100

    Trigger haptic feedback when tapping Touch Bar

    Pros
    • Free tier for evaluation
    • Trigger haptic feedback when tapping Touch Bar
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  7. 9
    Salesforce Service Cloud logo
    Salesforce Service Cloud
    Teams looking for a strong price-to-feature ratio
    Score9/100

    Customer service

    Pros
    • Customer service
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  8. 10
    Tickeys logo
    Tickeys
    Individuals and small teams starting free
    Score9/100

    Utility for producing audio feedback when typing

    Pros
    • Free tier for evaluation
    • Utility for producing audio feedback when typing
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  9. 11
    Comments – wpDiscuz logo
    Comments – wpDiscuz
    Individuals and small teams starting free
    Score9/100

    Advanced AJAX-powered WordPress comments plugin with live commenting, comment voting, inline feedback, social login, custom comment forms, and engagem …

    Pros
    • Free tier for evaluation
    • Advanced AJAX-powered WordPress comments plugin with live commenting, comment voting, i…
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  10. 12
    Refiner logo
    Refiner
    Teams looking for a strong price-to-feature ratio
    Score9/100

    Customer feedback for SaaS

    Pros
    • Customer feedback for SaaS
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  11. 13
    KaTrain logo
    KaTrain
    Individuals and small teams starting free
    Score9/100

    Tool for analyzing games and playing go with AI feedback from KataGo

    Pros
    • Free tier for evaluation
    • Tool for analyzing games and playing go with AI feedback from KataGo
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  12. 14
    Gutena Forms – Contact Form, Survey Form, Feedback Form, Booking Form, and Custom Form Builder logo

    WordPress form builder to create lightweight contact forms, survey forms, feedback forms, booking forms, etc., right inside the block editor.

    Pros
    • Free tier for evaluation
    • WordPress form builder to create lightweight contact forms, survey forms, feedback form…
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  13. 15
    Yoast SEO – Advanced SEO with real-time guidance and built-in AI logo
    Score9/100

    Improve your SEO with real-time feedback, schema, and clear guidance. Upgrade for AI tools, Google Docs integration, and 24/7 support, no hidden fees.

    Pros
    • Free tier for evaluation
    • Improve your SEO with real-time feedback, schema, and clear guidance. Upgrade for AI to…
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  14. 16
    MetForm – Contact Form, Survey, Quiz, & Custom Form Builder for Elementor logo

    The most popular Elementor forms builder to create WordPress forms like contact forms, booking forms, feedback form, survey forms, application forms a …

    Pros
    • Free tier for evaluation
    • The most popular Elementor forms builder to create WordPress forms like contact forms, …
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  15. 17
    WP ULike – Like & Dislike Buttons for Engagement and Feedback logo
    Score9/100

    Add one-click like buttons to WordPress. Built-in statistics dashboard, top lists, and privacy tools. Setup in minutes.

    Pros
    • Free tier for evaluation
    • Add one-click like buttons to WordPress. Built-in statistics dashboard, top lists, and …
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  16. 18
    kk Star Ratings – Rate Post & Collect User Feedbacks logo
    Score9/100

    kk Star Ratings allows blog visitors to involve and interact more effectively with your website by rating posts.

    Pros
    • Free tier for evaluation
    • kk Star Ratings allows blog visitors to involve and interact more effectively with your…
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  17. 19
    WP Ultimate Review logo
    WP Ultimate Review
    Individuals and small teams starting free
    Score9/100

    WP Ultimate Review is the perfect plugin to collect & display customers' feedback effortlessly on products, services, & content in WordPress.

    Pros
    • Free tier for evaluation
    • WP Ultimate Review is the perfect plugin to collect & display customers' feedb…
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  18. 20
    Rate My Post – Star Rating Plugin by FeedbackWP logo
    Rate My Post – Star Rating Plugin by FeedbackWP
    Individuals and small teams starting free
    Score9/100

    Add Star Rating to WordPress posts & pages, collect feedbacks from users and improve website SEO with Schema markup for Rich Snippets.

    Pros
    • Free tier for evaluation
    • Add Star Rating to WordPress posts & pages, collect feedbacks from users and improv…
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  19. 21
    Freshworks Freshdesk logo
    Freshworks Freshdesk
    Teams looking for a strong price-to-feature ratio
    Score9/100

    Support

    Pros
    • Support
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  20. 22
    crit logo
    crit
    Individuals and small teams starting free
    Score9/100

    Your feedback loop with the agent: review plans and code locally

    Pros
    • Free tier for evaluation
    • Your feedback loop with the agent: review plans and code locally
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details
  21. 23
    Hotjar Ask logo
    Hotjar Ask
    Teams looking for a strong price-to-feature ratio
    Score9/100

    User feedback

    Pros
    • User feedback
    Cons
    • Smaller review sample — verify fit for your use case
    • No verified merchant offer live right now
    From:
    0.0 · 0
    View details

Side-by-side comparison

All 23 tools at a glance — average rating 0.4 across 7,200 verified reviews.

How we rank

Our ranking methodology

40%
Verified user reviews

Recency-weighted average from purchase-verified reviewers.

30%
Rating velocity

Growth in review count over the last 90 days.

20%
Price competitiveness

Live lowest verified merchant offer vs category median.

10%
Product depth

Feature coverage relative to category benchmarks.

Listings refresh daily from live merchant feeds. Sponsored placements are always labelled and never affect rank order. See our editorial policy.

Frequently asked questions

What is the best feedback software in 1970?

Hotjar ranks #1 in our editorial review, based on verified user reviews, live merchant pricing, and product depth. See the full ranking above for #2–#23.

How does A2Key rank feedback software?

Our editorial score combines verified user reviews (40%), rating velocity over the last 90 days (30%), price competitiveness against live merchant offers (20%), and product depth against category benchmarks (10%). Sponsored placements are always labelled and never affect rank order.

Is there a free feedback option?

Yes — several products in this list offer a free or freemium tier. Check each product page for current plan details.

Buyer's guide

How to choose the right feedback tool

Selecting the right feedback platform is rarely about picking the market leader — it's about matching the tool to the shape of your team, workflow, and budget. Below we've broken down the questions we ask when evaluating 23 products in this category, so you can shortcut weeks of vendor demos and free-trial fatigue.

Define the primary job

Write down the single outcome you need — faster onboarding, lower cost per seat, better integrations. A feedback tool that wins on one dimension usually loses on another; pick your dimension first.

Map your team size

Small teams (1–10) reward simplicity and per-seat pricing. Mid-market teams (10–200) need SSO, granular roles, and audit logs. Enterprise buyers should shortlist only vendors with published SOC 2 reports.

Score total cost of ownership

The sticker price is the smallest number. Add implementation, migration, add-on modules, training, and the eventual switching cost. Multiply year-one pricing by three for a realistic 3-year TCO.

Stress-test the integrations

The tools you already run — CRM, billing, identity, data warehouse — dictate what will work. Any shortlist candidate that can't native-integrate with your top 3 systems is a soft no.

Feature checklist

Key features to look for in 1970

We scored every feedback vendor on the shortlist against the same feature matrix. If a candidate misses more than two of these, we recommend moving on — the category has matured enough that all of these should be table stakes.

  • Native SSO / SAML with major identity providers
  • Granular role-based permissions and audit logs
  • REST + webhook API with published rate limits
  • Data export in open formats (CSV, JSON) — no lock-in
  • Regional data residency (US, EU, UK) options
  • Published uptime SLA and status page history
  • In-app customer support with < 24h first response
  • Transparent public pricing, not sales-gated tiers
Pricing tiers

What each pricing tier actually gets you

Free / Freemium
$0

Enough for solo users and evaluators. Expect capped seats, no SSO, community support only. Great for validating that feedback fits your workflow before spending.

Team / Pro
$10–$40 / seat

The sweet spot for most 10–100 person teams. Full feature access, standard integrations, email support, and typically monthly billing with no commit.

Business / Enterprise
Custom

Adds SSO, SCIM provisioning, advanced permissions, dedicated support, and legal review of DPAs. Annual contracts, often 20–40% higher than list.

Who uses this

Common use cases and buyer profiles

Startup founders

Need a feedback tool that scales from 3 to 30 seats without a re-platform. Favor freemium + self-serve.

Operations leaders

Prioritise automation, integrations with the existing stack, and reporting dashboards leadership can read at a glance.

IT & security teams

Focus on SSO, audit trails, data residency, and DPA / SOC 2 documentation before the contract is signed.

Red flags

Red flags to avoid when shortlisting

  • ×No public pricing page — always leads to inflated quotes.
  • ×No published changelog or roadmap in the last 90 days.
  • ×Support gated behind the top pricing tier.
  • ×Contract auto-renew clause longer than 30 days notice.
  • ×No native data export — you'll be locked in.
  • ×Reviews concentrated on a single date (paid campaign signal).
Glossary

Terms every feedback buyer should know

SSO (Single Sign-On)
Lets employees sign in with your identity provider (Okta, Google, Microsoft) instead of a separate password.
SCIM provisioning
Automates creating and deprovisioning user accounts based on your HR or identity system.
SOC 2 Type II
Third-party attestation that a vendor's security controls actually operated over a 6–12 month period.
DPA (Data Processing Agreement)
Contract required under GDPR when a vendor processes personal data on your behalf.
TCO (Total Cost of Ownership)
The full 3-year cost including licenses, implementation, training, and switching costs — not just the sticker.
SLA (Service Level Agreement)
Contractual uptime and response-time commitments — check the credit clauses, not just the percentage.

Ready to pick a feedback tool?

Start with our #1 pick, Hotjar, or browse the full ranking above. Every product page shows live merchant prices, verified reviews, and side-by-side comparison against category alternatives.

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