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Opsgenie vs PagerDuty

An in-depth side-by-side comparison of Opsgenie and PagerDuty across ratings, pricing, features and community sentiment.

0 views 0 community votes
Best rated
Opsgenie
4.5 · 500 reviews
Best entry price
Free tiers available
Zero-cost starting plan
Most reviewed
Opsgenie
500 verified reviews · 0 community votes
Overall winner
It's a tie

Both products score identically on overall rating. Compare features and pricing below to pick the right fit.

Overall rating trend
Last 6 months
Opsgenie logo
Opsgenie
500 reviews
4.5
+0.05
PagerDuty logo
PagerDuty
500 reviews
4.5
+0.07

Which one is right for you?

Quick guidance based on team size, budget and priorities.

Choose Opsgenie if…
  • You're one of large deployments with custom integrations.
  • You're one of .
  • You're one of teams that prioritize UX polish over price.
Opsgenie
4.5
Learn more
Choose PagerDuty if…
  • You're one of orgs standardizing across many departments.
  • You're one of teams that prioritize UX polish over price.
  • You're one of prototyping and early validation.
PagerDuty
4.5
Learn more

Product comparison

Comparing 2 products

Opsgenie logo

Opsgenie

Centralized incident management and on-call scheduling for modern DevOps and IT operations teams.

4.5
(500)
Winner
PagerDuty logo

PagerDuty

A comprehensive incident response platform for managing critical digital operations and alerts.

4.5
(500)
Ratings & reviews
Overall rating
4.5
4.5
Review volume
500
500
Community preference
0%
0%
Key features
Featured by editors
Not available
Not available
Public pricing
Not available
Not available
Free tier available
Not available
Not available
Self-serve signup
Not available
Not available
Pricing modelSubscriptionSubscription
Pricing
Starting at

Contact sales

Custom enterprise

Contact sales

Custom enterprise

Resources
Official links

Capability deep-dive

Feature parity across deployment, security, support and integrations.

Deployment & Access

Cloud-hosted (SaaS)
Yes
Yes
Self-serve signup
No
No
Mobile / native apps
No
Yes
Public API access
Yes
No

Security & Compliance

SSO / SAML
Yes
Yes
SOC 2 Type II
Yes
Yes
GDPR-ready
Yes
Yes
Role-based permissions
Yes
Yes

Support & Onboarding

24/7 support
No
No
Dedicated CSM
No
No
Guided onboarding
Yes
Yes
Knowledge base
Yes
Yes

Integrations & Extensibility

Zapier / Make
Yes
Yes
Webhooks
Yes
Yes
Marketplace / apps
Yes
Yes
Custom scripting / SDK
Yes
Yes

Best for

Segment
Opsgenie
PagerDuty
Startups
Fair
Fair
Mid-market
Excellent
Excellent
Enterprise
Excellent
Excellent
Regulated
Excellent
Excellent
Rating distribution
Opsgenie
500 reviews · 4.5
5
51%
4
37%
3
6%
2
4%
1
2%
PagerDuty
500 reviews · 4.5
5
53%
4
36%
3
7%
2
3%
1
1%

Opsgenie vs PagerDuty — FAQ

Is Opsgenie better than PagerDuty?+

Based on aggregated reviews, Opsgenie scores 4.5/5 across 500 reviews vs 4.5/5 for PagerDuty. The gap is meaningful but the right choice depends on your workflow — see the "Choose if…" panels above.

How much does Opsgenie cost compared to PagerDuty?+

Both products offer starter tiers with no upfront cost. Real spend depends on seats, usage and add-on features, so run a 14-day pilot before committing.

Can I switch from Opsgenie to PagerDuty?+

Yes. Both platforms provide export tooling and open APIs. Plan for a data migration window (typically 1–3 weeks), user re-training, and a parallel-run period so power users aren't left stranded.

Which one is easier to get started with?+

PagerDuty offers a self-serve free entry point, which usually means faster time-to-value. Enterprise-oriented options require a sales conversation but include hands-on onboarding.

Do Opsgenie and PagerDuty integrate with the same tools?+

There's meaningful overlap — both plug into common productivity and analytics stacks. Check the Integrations matrix above for the specific connectors and API surface you need.

Bottom line

These two are neck-and-neck on ratings. The decision comes down to pricing model, team size, and integration fit — use the matrix above to weigh what matters most for your team.